Shipping policy

Shipping and billing addresses must match or the order will automatically be canceled. We do not ship to P.O Boxes. We reserve the right to cancel an order if we feel that it is fraudulent. 

Orders require 1-2 business days for processing (subject to conditions). Business days are Monday – Friday. We do not offer shipping on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the next following business day. All orders now require a signature upon receiving package. We are not responsible for lost, stolen or damaged packages. If you are not home or unable to sign for your package at the time of delivery, please put a hold on the package with USPS to schedule a pickup or change date/time of delivery.

Tracking will be sent to customer's email. Once orders are dropped off to the carrier, we are no longer responsible for the package. Please provide correct shipping information at the time of purchase. We cannot change addresses after purchase is complete, due to liability reasons. Please allow full processing and shipping time before inquiring about orders. Orders processed after 5pm will ship the following business day. 

Please be advised NO orders will ship out until all E-CHECKS have been verified and cleared. 

 

Domestic Shipping

• USPS Priority Shipping--2 to 3 Business Days                
• USPS Priority Express Shipping--1 to 2 Business Days (Not Guranteed) 

 

Direct all order inquiries to PenthouseKouture@gmail.com